In case of withdrawal and cancellation: during the COVID-19 contingency, “the validity is maintained and must be exercised within a maximum period of 5 business days from the date of the contract, provided that the service does not begin to be executed before 5 days.” As noted, according to article 17 of decree 482 of 2020, and article 4 of decree 557, the refund will not be made in money but in services of the same company.
Regarding penalties for itinerary changes, and due to the current health emergency, “if the flight you need to change is affected by this circumstance, it can be done at no cost.” However, according to the conditions of the new itinerary or the fare, “costs may be generated, such as the payment of a fare difference, and therefore you are invited to consult each case with the travel agency.
